FAQ’s

Do you ship worldwide?

Yes, we offer worldwide express shipping on all orders.

Are your watches authentic?

Yes. Our suppliers source their inventory from authorized brand distributors worldwide, meaning you will receive a genuine product complete with original manufacturer packaging and documentation.

Can I return or exchange a watch?

Yes. We accept returns and exchanges within our stated return period, provided the watch is unused and returned in its original condition with all original packaging and documentation included.

Please note that return shipping costs are the responsibility of the customer.

For assistance regarding a return or exchange, please contact our support team before sending the item back.

Is shipping tracked and insured?

Yes. All orders are shipped using tracked and insured express delivery services.

Do you offer free shipping?

We offer free worldwide express shipping on orders over €300.

Shipping rates for orders below €300 are calculated at checkout depending on the destination country.

How long does delivery take?

Delivery times vary depending on the product and fulfillment warehouse.

Estimated delivery times are displayed directly on each product page.

Where are your watches shipped from?

Orders may be fulfilled from one of our international fulfillment warehouses depending on product availability and destination.

Can I cancel or modify my order?

If your order has not yet been processed or shipped, we may be able to modify or cancel it. Please contact us as soon as possible.

Will I need to pay customs duties or import taxes?

Depending on the destination country and shipping origin, orders may be subject to customs duties, import taxes, or handling fees imposed by local authorities.

These charges are the responsibility of the customer.

Do your watches include a warranty?

Yes. All watches sold through Dajlatan Watch include a 2-year warranty.

What is your return policy?

We accept returns within 14 days, provided the item is unused and returned in its original condition and packaging.

What if my watch arrives damaged?

If your order arrives damaged, please contact us immediately with photos of the packaging and product so we can assist you as quickly as possible.

Why can delivery times vary between products?

Some watches are fulfilled from different warehouses depending on brand availability and regional logistics.

Can the packaging vary?

In some cases, packaging may vary slightly depending on the supplier or manufacturer batch.

Is checkout secure?

Yes. Our store uses secure encrypted checkout technology to protect your payment information.

Why are shipping costs higher than standard delivery services?

At Dajlatan Watch, every order is shipped using express tracked and insured delivery services.

We choose to keep our watch prices as competitive and transparent as possible while ensuring each shipment is handled with the level of care luxury timepieces deserve.

Many of our watches are high-value items, which is why secure transportation, tracking, insurance, and reliable international delivery are extremely important to us.

Our priority is not simply delivering a package — it is ensuring your watch arrives safely, securely, and professionally throughout every stage of its journey.