Warranty Policy
Warranty Policy
At Dajlatan Watch, we are committed to offering authentic and high-quality timepieces sourced from trusted international suppliers and distributors.
Certain watches sold through our store may include manufacturer or supplier warranty coverage where applicable. Customers also remain protected by any applicable statutory consumer rights under local laws and regulations.
What Is Covered Under Warranty?
Warranty coverage applies to manufacturing defects affecting the internal movement of the watch occurring during the applicable warranty period.
Coverage is limited to faults resulting from manufacturing or assembly defects under normal intended use.
What Is Not Covered Under Warranty?
The warranty does not cover:
- Water or moisture damage
- Battery-related issues
- Damage caused by accidents, impacts, misuse, negligence, or improper handling
- Cosmetic wear including scratches, dents, fading, or normal wear and tear
- Damage to the case, crystal/glass, bracelet, strap, clasp, crown, bezel, pushers, stem, or external components
- Damage caused by exceeding the manufacturer’s water resistance guidelines
- Missing stones, gems, or decorative elements
- Damage caused by unauthorized repairs, modifications, resizing, or tampering
- Any issue determined not to be caused by a manufacturing defect
Any damage determined to be caused by external factors, misuse, neglect, accidental damage, or unauthorized intervention may void the warranty.
Warranty Claim Process
If you experience an issue with your watch that may qualify for warranty coverage, please contact:
Please include:
- Your order number
- A description of the issue
- Clear photos and/or videos showing the problem
Our team will review the information provided and guide you through the next steps.
Depending on the brand, model, location, and nature of the issue, customers may be instructed to:
- Visit an authorized service center
- Send the watch to an approved repair facility
- Return the watch for inspection
All warranty claims remain subject to inspection and investigation before any repair, replacement, refund, or other resolution is approved.
Warranty Shipping Costs
Unless otherwise required under applicable consumer protection laws, customers are responsible for shipping costs associated with warranty claims, including shipping to service centers or repair facilities.
We strongly recommend using insured and trackable shipping services when sending watches for warranty inspection or repair.
Warranty Limitations
Warranty terms and coverage may vary depending on the specific brand, manufacturer, or supplier.
Nothing in this policy limits or excludes any consumer rights granted under applicable local laws and regulations.
Authenticity Guarantee
All watches sold through Dajlatan Watch are genuine products sourced from trusted suppliers and international distributors.
Products are delivered with original manufacturer packaging and documentation where applicable.